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Serein Atelier

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Product and order questions

Include the product link and selected option for a product question, or your order reference and checkout email for help with an order.

Returns and privacy

Request return authorization and the receiving address before mailing a parcel. Use customer care for privacy requests. Do not send payment-card numbers or passwords.

Legal seller: Nya Labs LLC

support@sereinatelier.comBusiness correspondence

1120 Market Street, Everett, WA 98201

Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. We usually reply within one business day

Order cutoff: 3:00 p.m. Eastern Time, Monday through Friday

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How we use data

With permission, we count product views and additions to your bag and use Google Analytics to understand visits and shopping steps. Google receives this store’s ID and domain, device and network information. Where configured, Google Ads uses advertising cookies and ad-click information to measure verified purchases. Purchase measurement includes order references, product IDs and values; it excludes customer names, email, addresses and payment details. Personalized advertising stays off.

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