Serein Atelier
Privacy policy
Effective 2026-10-12
Who operates this store
Serein Atelier is owned and operated by Nya Labs LLC. Email support@sereinatelier.com for privacy questions or requests.
Browsing and saved choices
Page and image requests involve an IP address, requested URL, request time, browser and device information, and security or error records. Cloudflare uses this technical information to deliver and protect the website.
The bag saves product identifiers and quantities in browser storage. Checkout and order-access features can retain references needed to recover a request or verify access. These references do not prove payment or reserve stock. Clearing site data can empty the bag, remove privacy choices or end an access session.
Orders, payments and customer care
An order or customer-care request can involve your name, email, delivery address, selected items, quantities, order references, totals, payment outcomes and correspondence. We use the information to process and support purchases, arrange fulfillment, answer requests, handle returns and resolve disputes.
Whop handles payment credentials through its payment interface. The store keeps the order and payment information needed for reconciliation and support, rather than your full payment-card details. Do not send card numbers or passwords by email.
Keep secure order-access links private. A person holding a valid link may be able to see the associated order. An email asking a product question does not subscribe you to marketing.
Service providers and disclosures
Services used by this store include Cloudflare: website hosting, delivery and security; Whop: payment processing and shipping-address collection; Shopify: order and fulfillment management; Resend: transactional email delivery. Each receives the information needed for its role. Fulfillment partners and carriers receive the order and delivery details needed to prepare, ship, track or resolve a problem with your parcel.
Information may be processed outside your location under the relevant service arrangements and applicable safeguards. We may use or disclose records to meet legal obligations, protect the service, investigate misuse or resolve disputes. A change of business ownership does not remove applicable privacy duties.
Optional measurement and browser choices
Local product-interest measurement is disabled in this store configuration. Separately configured Google Analytics or advertising measurement requires the relevant optional measurement or advertising choice before its tag loads. Google receives technical and shopping-interaction information; measurement payloads exclude customer names, email addresses, delivery addresses and payment details.
Use Privacy choices to manage the available optional controls. Global Privacy Control and Do Not Track keep this store’s optional measurement off. Declining or withdrawing optional measurement does not prevent shopping. Browser controls may also be needed to remove storage held by an external payment or other provider.
Retention and your rights
We retain personal information only as long as needed for orders, customer support, security, dispute resolution and applicable recordkeeping obligations.
Clearing browser data does not cancel an order or erase server, email or provider records. Depending on applicable law, you may request access, correction, deletion or a copy, restrict or object to processing, withdraw consent, use an authorized agent, appeal a denial or complain to the relevant authority. Email customer care to make a request.
We may need proportionate verification to protect your records. Legal recordkeeping duties or an unresolved dispute may limit deletion; we explain the reason and available next steps. Do not send identity documents without a specific legitimate need and a secure route.
Security, children and changes
HTTPS and access controls protect the website and order tools, but no service can promise perfect security. Adults should make purchases. Contact us if a child has supplied personal information that needs review or deletion.
The effective date identifies this notice. We update it when the operator, active services or data uses change. A new optional use that needs consent requires a separate choice.
Customer service
Email support@sereinatelier.com.
Support hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. We usually reply within one business day.
Serein Atelier is operated by Nya Labs LLC.
Business correspondence: 1120 Market Street, Everett, WA 98201. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.